We want you to love what you ordered! You can return or exchange items within 30 days of delivery, as long as they're unused, unwashed, and still have their original tags and packaging. This policy applies to purchases made on www.bhumiorganic.com. For purchases made within the US, we provide a prepaid return label at no cost to you. 

Exchanges
Exchanging your order for a different size or colour is free. Switching to a different item may involve a price difference.

Don't want to wait? Choose an Instant Exchange and we'll ship your replacement right away, no need to wait for your original item to arrive back with us. A temporary hold is placed on your payment method, which is only charged if your original item isn't returned within 14 days of lodging the exchange, or doesn't meet our return conditions.

If your item was purchased on sale and your preferred replacement is no longer available, you'll receive store credit plus 10% instead.

How to start a return or exchange
Head to our Returns & Exchanges portal and follow the prompts. US customers will receive a prepaid return label by email — simply print it before sending back your parcel.

Processing time
Once we receive your return, we'll process it within 5–7 business days. If you're exchanging, your new item ships as soon as your return is scanned at the post office. 

Prefer credit or a refund over an exchange? Store credit comes with an extra 10% to spend on your next order. Store credit doesn't expire, and it isn't transferable or redeemable for cash at any time. 
Refunds go back to your original payment method within 5–7 business days. Haven’t received your refund? Please contact our customer experience team at help@bhumi.com.au and we will look into this for you. 

All purchases made during our sale are eligible for exchange or store credit only (no refunds). 

Last Chance items are final sale and can't be returned, exchanged, or refunded for change of mind, so please choose carefully.

We’re sorry if something isn’t right with your order. Please lodge a return through the portal with a photo of the issue (fault or incorrect item), and we'll sort out a replacement as quickly as we can. 

In some cases we may ask you to keep the faulty item rather than return it. If this applies, we'll let you know. You're welcome to repurpose or dispose of it mindfully, whichever option works best for you.

Every return is inspected before restocking, so a small fee may apply:

Store credit: no fee applies
Exchange: $10 USD (we cover return postage on purchases made within the US)
Refund (change of mind): $10 USD

Faulty, damaged, or incorrectly supplied items never incur a restocking fee.